Delivery

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and discuss your options.

Orders will be delivered in plain discreet packaging and details of the medication will not be displayed on the packaging. We apply these measures to ensure that customer privacy and confidentiality is upheld throughout the process, from dispatch to delivery.

Delivery Location

We offer a door-to-door delivery service for your convenience.  Items offered on our website are only available for delivery to addresses in the UK and EU. Any shipments outside of these areas are not available at this time. Please make sure you submit the correct information to avoid delays in the delivery process.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and begin from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

We make every effort to process and dispatch orders within 24 hours. Unless there are extreme circumstances, we make every effort to fulfil your order within 2 to 4 working days for UK addresses and 4 to 7 working days for addresses in the European Union. Working days mean Monday to Friday, excluding public holidays.

Please note that the date of delivery may vary due to the courier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be dispatched in separate shipments or deliveries. You can always check the status of your order on your account and we may also send you notifications to keep you informed.

We recommend that you place your order in advance to ensure you receive your medication in a timely manner.

Shipping Costs

Shipping costs may be based on the weight of your order, the delivery method and location. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Additional shipping charges may apply to remote areas, and you will be advised of any charges on the checkout page.

Questions

If you have any questions about the delivery and shipment of your order, please contact us.